Customer Service

We have a dedicated Customer Service team individually allocated to our customers across the globe.

In addition, Lipoid Kosmetik AG boasts a network of distributions partners around the world. As a result, you will be able to talk to a specialist in your market in your own language. Our headquarters in Switzerland will connect you with your dedicated consultant to ensure you get the best possible advice.

Flexibility is our strength and this nature is manifested in all our departments. We understand the needs of our customers in the ever-changing climate of the cosmetic industry. We do not sell ingredients alone but natural cosmetic solutions.

Our services comprise but are not limited to:
  • Customised Product Development and Production
    Sourcing of botanical raw materials is a particular strength of our R&D department. We also are experts in providing tailor-made carrier systems.
    Tailor-made products
  • Sample Dispatch
    On individual request we dispatch samples which are available in standard sizes. A safety data sheet (MSDS), specification and certificate of analysis are enclosed with each item dispatched.
    Mail Contact
  • Marketing Support
    We provide a comprehensive repertory of marketing documents to allow customers to address their internal marketing briefs. Furthermore we serve our customers with frame formulations to facilitate their own product developments.
    Marketing Support